FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

We offer free standard shipping on all orders within the U.S. Delivery typically takes 5–8 business days after your order is processed.

2. How can I track my order?

To track your order, simply email us at flowtailors@gmail.com with your name and order number. We'll respond with the latest tracking information.

3. Do you offer international shipping?

At this time, we only ship within the United States.

4. Can I change or cancel my order after it’s placed?

If your order has not yet been processed or shipped, we can help you change or cancel it. Please contact us as soon as possible at flowtailors@gmail.com.

5. What is your return policy?

We accept returns within 30 days of delivery. Return shipping is free, and there are no restocking fees. All returned items must be unused and in their original condition.

6. How do I start a return?

Email us at flowtailors@gmail.com with your order number and reason for return. We’ll provide a prepaid return label and instructions.

7. When will I receive my refund?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.

8. What if I received a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact us immediately at flowtailors@gmail.com with a photo of the item and your order number. We’ll send a replacement or issue a refund.

9. Do you charge any return or restocking fees?

No. We offer free returns and do not charge restocking fees.

10. How can I contact customer service?

You can reach us at flowtailors@gmail.com or by phone at +1 330 205 9978. We're here to help!